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I've just recieved word that the launcher and the account management will be available again within the next hours.
In contrary to the previous statement that the launcher and the account management will be available again within the next hours, we are experiencing ongoing technical issues with the affected server hardware.
Therefore we are currently not able to give an estimate when the launcher and the account management will be avaible again.
Most of the issues have been resolved but we are still encountering a problem with the login server. Our tech department is still working on it and I am not able to give you an ETA yet.
Account not found error message
Due to the previous technical issues with our account server, some users may receive the error message "Account not found. Please check your SP".
We ask all affected users to contact our Support Team (email@example.com) via e-mail by providing the subject "Neocron 2 account issues" and the following information:
1. Neocron 2 account name
2. E-mail address that was used for the account registration
3. Payment Provider (PayPal, Click2Pay or PaybyCash)
4. Full name and address
We will recover the affected accounts as quickly as possible then.
I ask for your patience and understanding as it will take a while to filter through all of the incoming requests.
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